Our bike shop is located right in the centre of the Sault, and the summit of Mont Ventoux is 26km from the front of our shop.

We are flexible with our opening hours and its free of charge. If you demand to pick up your bike earlier than the opening hours, just let us know in advance. Depending on the availability you can also pick your bike one day earlier at the closing time.

There is a large free public parking lot right in front of our bike shop and directly behind our building. We recommend arriving by 08:00 in the morning in order to find a space in front of our shop, which is considered the starting point of the Mont Ventoux climb.

Yes, we carry SIS branded protein bars, energy gels, etc. in our store.

No, we do not rent bidons as we do not find it hygienic. However, you can buy different sized bidons from our store.

Climbing Mont Ventoux is a long and challenging as well as technical descent. You can overcome the climb with a bike that is the right size for you, with the correct seat height. However, if you find your riding experience insufficient, we strongly recommend you to choose a bicycle with hydraulic disc brakes. And make a very cautious descent.

The average user can reach the summit of Mont Ventoux in approximately 2 hours of non-stop driving. The descent takes approximately 40 minutes. The wind, the temperature and the duration of the breaks will affect how long you will exceed the two-hour time limit. Times under two hours are considered a good result for amateur cyclists.

All our bikes are tubeless ready and contain Dynamic tubeless sealent in it. In case you have any mechanical problems with your rented bikes, we have a motorcycle available for roadside assistance, depending on the availability of the store, although we haven't encountered this yet.

In our bike shop we offer Giant Rev Pro Mips helmets free of charge with rental. You can also benefit from our Shimano SPD, Shimano SPD SL, Look Keo and flat pedal options for free. However, if you want to use your own equipment, it is okay to bring it with you. However, we do not offer discounts if the products offered free of charge are not used.

We do not apply a deposit, but we keep your credit card information on record for the duration of the rental.

You can choose to add insurance to your basket when booking a bike with us. Our bike hire insurance covers 50% of the bike's value in the event of a crash or accidental damage. It also allows you to cancel your booking free of charge. Please note: the insurance does not cover theft, loss of the bike, or personal injuries.

Without the bike insurance; For all rentals, we allow you to test the bikes and then you sign a rental contract. You are obliged to return our bicycles and equipment in the same condition as you received them when the rental period ends. In the event of an accident, the renter is responsible for its health and for returning the rented equipment in the same condition as received. For all damages that cannot be repaired, the renter is compensated from the renter at the sales price of the goods. Repair and spare part fees are charged for repairable damages.

For bookings with bike insurance;

You can cancel your booking in anytime. 

For bookings without bike insurance:

• More than 10 days before rental: 70% of the amount will be refunded (excluding booking and processing fees).
• 9 days or fewer before rental: No refund.
  

But good news!
Even without insurance, you're welcome to reschedule your booking at any time, as long as the bike(s) you want are available on the new date.

Medical cancellation:

• In case of medical emergency during the rental period, the bike rented by the affected person may be returned, and rental fees will be charged only for the days the bike was used (upon presentation of a medical certificate).

Behavioral misconduct:

• Ride Ventoux reserves the right to cancel or terminate the rental without refund in the event of offensive, aggressive, or inappropriate behavior.

We do not offer free shoes. However, you can rent shoes for professional use, such as Crono, Surge Pro and Charge Elite models which have a locking mechanism.

Our bike shop is open from 08:00 in the morning until 18:30 in the evening. However, there may be short breaks for lunch, in which case you can reach us quickly on your cell phone and usually within 10 minutes the shop door is open again.